Privacy policy

At ELET., we care deeply about your privacy and want you to feel completely safe and confident when shopping with us.

1. Your privacy matters
We respect your privacy and follow the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, and protect the personal information you share with us.

2. What we collect
When you visit our website or place an order, we may collect information like:

  • Your name

  • Email address

  • Shipping address

  • Phone number

  • Payment details

We may also collect extra information if you sign up for emails, leave a review, or chat with us.

3. Why we collect it
We collect your information so we can:

  • Process and deliver your orders

  • Send you updates about your purchase

  • Share special offers or store news (only if you’ve subscribed)

  • Improve your experience with us

4. SMS and cookies
If you sign up for SMS messages, we’ll only use your number to send helpful reminders or offers.
We use cookies on our website to help remember what’s in your cart and to improve your browsing experience.

You’re welcome to turn off cookies in your browser, but some parts of the site might not work quite the same.

5. Sharing your information
We only share your information with trusted partners like payment providers, couriers, or email/text message platforms—just the people we need to help get your orders to you smoothly.
We’ll never sell or misuse your personal information.

6. Keeping things safe
We do our best to protect your personal data with secure systems and practices. While no system is 100% perfect, we take your privacy seriously and are committed to keeping your information safe.

7. Access or update your details
If you'd like to see the information we have about you—or if something needs updating—just email us at info@eletstore.com.au and we’ll be happy to help.

8. Have a concern?
We always want you to feel safe and supported. If you have any questions or worries about your privacy, please reach out to us. We’ll do our best to make things right.

9. Changes to this policy
We may update this policy from time to time, and we’ll always keep the latest version right here on our website.

10. A gentle note about other sites
Sometimes we link to other websites. We can’t control how those sites handle privacy, so we encourage you to check their policies too, just to be sure.

Thank you for trusting ELET. 💛
We’re so glad you’re here.